Can I speak to a real person?
Here at Ellenell, we are always on hand to answer your questions - just give us a call during office hours on 0208 887 0000 or email email@example.com. However, for your convenience, we’ve compiled a list of the most frequently asked questions:
How do I place my order?
When you request a quotation, we will send it to you by email. If you wish to go ahead with the order, simply email us by return and we will contact you regarding order progressing, artwork, and payment. Once an order is placed, we will issue an invoice, requesting payment. For new accounts payment is required on a pro forma invoicing basis.
What artwork is required?
We need your artwork in an eps format. A jpeg or similar formats do not provide a high enough resolution.
Do the prices include VAT and Carriage?
All prices on the website are excluding VAT and carriage. Carriage costs vary depending on the order quantity, so a price will be included on your quotation.
What is Origination?
Origination is the charge payable for creating the tool to print your order. This is necessary because your personalisation details are individual and printed just for you. There is not usually a charge for exact repeat orders because the tool has already been created.
Why are some products POA?
Price on application items are those which are subject to frequent fluctuations in cost, such as USB sticks. We do not state a price on the website – not because they are expensive, but so that we can give you the very best and latest prices!
Will I see a proof of my order?
Yes. Once an order is placed, we provide a visual proof for you to approve before commencing production.
How long will it take to receive my order?
Production time varies depending on the product. The average time is 10 days from approval of artwork. Items sourced in the Far East will take longer. But if you are in a hurry, we have an express range of products on the website.
I have an item in mind that isn’t on the website – can you help?
In most cases, yes! The website is the tip of the iceberg; we can source many more products, including bespoke items.
Can you print on anything?
There are hundreds of promotional items available, all of which can be branded. Some can be printed one colour, others can be personalised with a full colour process. The print area also varies from product to product, which is why we always ask to see your artwork before accepting an order.
Is it really worth buying promotional products?
Absolutely! Research has shown that promotional gifts are one of the most effective forms of advertising whether as incentives, giveaways, uniforms, or fundraisers. And with our price tier structure, the larger the quantity ordered, the lower the cost per item.